Water Quality & Filtration Problems

Low pH (acidic) water can be highly corrosive to copper pipes and geysers. It must be neutralized to protect your home's infrastructure.

Carbon media has a lifespan. Once it is exhausted, it stops absorbing contaminants and can release unpleasant taste and odour.

Glass media only works if it is properly backwashed. If the flow is too low, the media never lifts and stops filtering effectively.

Municipal work often disturbs sediment in pipes, which then enters your system when supply returns.

A UV alarm usually means the system is no longer effectively disinfecting the water. This typically happens when the lamp has reached the end of its life or the water is too cloudy for the light to penetrate.

Channeling occurs when water finds a path through the filter media instead of flowing evenly through it. This means the water is no longer being properly filtered.

Excessive salt use usually means the softener is regenerating too often or operating with incorrect settings.

A rotten egg smell usually means hydrogen sulphide gas is present in the water. This typically occurs in low-oxygen boreholes or where anaerobic bacteria are active.

Sediment in the water usually means particles are entering the system from the source or supply line. These particles are abrasive and can damage pumps and plumbing over time.

A strong chlorine taste usually means elevated chemical dosing in the municipal supply. While safe, it affects taste, smell, and overall water quality.